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Most companies realize that significant savings and incredible leverage can be achieved by focusing their most valuable resources on core competency requirements. Overall, this is particularly true in the case of knowledge workers and intellectual property. This elementary principle has begun to drive outsourcing to unprecedented levels across the board whether it is outsourced data center infrastructure, human resource processing or software engineering services. Over and over, companies are grappling with the key question: "What business are we in?" to help determine the areas where outsourcing can help. And, as a result, when companies find out the answer to that question they realize that, within software engineering and IT in general, two areas are emerging as primary outsourcing candidates: Maintenance Engineering and Technical Support. The reasoning is elementary to understanding how outsourcing leverages economies of scale and scope. RTR will deliver true savings for your organization while improving overall handling bug fix time and SLA compliance. With over 70 different platforms in our data center, RTR has the infrastructure and experience to make an impact. Refer to Maintenance & Support Service Overview for further details. |
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